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Testimonials

I seek to congratulate you and your staff on the level of care and nurturing mum received during her 3 years in residence. During my latter times at her bedside I witnessed cleaners, food handlers, nurses and event organisers all approach and encourage mum in a manner consistent with a closely knit family.

I am the son of Betty Thompson who up to recently was a palliative care resident of your establishment. Betty died on the 30th June aged 93.

Without any prompting, reservations or 3rd party request I seek to congratulate you and your staff on the level of care and nurturing mum received during her 3 years in residence. During my latter times at her bedside I witnessed cleaners, food handlers, nurses and event organisers all approach and encourage mum in a manner consistent with a closely knit family. She mentioned often the likes of Donna, Suli, Amber, Sam (Samantha) and Scot (2) who helped mum through her deafness, encroaching blindness and infirmity. I may have missed others but I never heard any negatives against anyone during my visits.

I would like if possible my gratitude to be conveyed to all the staff and if ever needed this correspondence and my contact details can be used for any referral / audit function.

I would like to thank the staff on Dorothy's behalf for their caring, pleasant and friendly nature displayed at all times and i am sure this has contributed to Dorothy's smooth transition into the aged care environment.

Dorothy has now been in Palm Lakes Care for a period of approximately 5 months and has settled in really well. I would like to thank the staff on Dorothy’s behalf for their caring, pleasant and friendly nature displayed at all times and i am sure this has contributed to Dorothy’s smooth transition into the aged care environment.

The only problem that was encounted was the comfort of Dorthy’s bed. This was due to the fact that she has problems with her hips which requires her to lie with one leg over a pillow which the provided bed did not allow.

As a result a new suitable bed was sort that was not only comfortable for Dorothy but met the Aged Care facility’s requirements. It was in this phase that both Karen McGurk and Francis the Physiotherapist were extremely helpful. They used their sources to facilitate a bed that not only met requirements but was acquired at a very reasonable price.

I would just like to thank both Karen and Francis for the commendable and exceptional work they both put in in acquiring the new bed. It is much appreciated. They are both an asset to your organization.

We are very grateful for everything that we received, and we feel that the people of Bundaberg need to know that there is excellent elderly care available.

I would like to bring to the attention of our district the amazing facility that is now operating at Bargara.

Palm Lake Care is situated at Palm Lake Resort, but is a stand-alone facility where people can reside with on-site qualified medical assistance when they are no longer able to live alone in their own homes.

My family has been the fortunate recipient of the care that the staff at Palm Lake Care take of a resident’s entire family – frequent communication, visiting whenever it suits, even the family pet is welcome and it’s generally a warm, friendly place to be.

We are very grateful for everything that we received, and we feel that the people of Bundaberg need to know that there is excellent elderly care available.

The building is well-designed and the decor is simply beautiful.

I would urge families to visit Palm Lake Care if they have the opportunity – a beautiful and comfortable asset in our community.

I am a Critical Care Paramedic. I attended the Deception Bay nursing home this morning for a gentleman that unfortunately passed away. I just wanted to pass on my thanks and appreciation to the two nurses who assisted us this morning. They both showed exceptional kindness and compassion, and were very knowledgeable and organised. It's so lovely to see staff who truly care for the residents.

I am a Critical Care Paramedic. I attended the Deception Bay nursing home this morning for a gentleman that unfortunately passed away. I just wanted to pass on my thanks and appreciation to the two nurses who assisted us this morning. They both showed exceptional kindness and compassion, and were very knowledgeable and organised. It’s so lovely to see staff who truly care for the residents.

The team at Deception Bay were amazing this afternoon and feels Mum is in great hands.

The team at Deception Bay were amazing this afternoon and feels Mum is in great hands.

A very nice, pleasant and happy place to reside. Happy staff, happy residents and the food is great, just like home. Keep up the good work, big thanks to all the staff.

A very nice, pleasant and happy place to reside. Happy staff, happy residents and the food is great, just like home.
Keep up the good work, big thanks to all the staff.

All the people are friendly and the food is very nice. I enjoy all the singing and Games.

All the people are friendly and the food is very nice. I enjoy all the singing and Games.

My family helped me move from another care provider and I am so much happier now.

My family helped me move from another care provider and I am so much happier now.

Thank you for the information that you have provided and the support through the confusing time. We could not have gotten through this without you.

Thank you for the information that you have provided and the support through the confusing time. We could not have gotten through this without you.

I attended the free aged care presentation today and was very impressed. You made it very easy to understand and put my mind at ease. It was the best 1 hour spent in a long time.

I attended the free aged care presentation today and was very impressed. You made it very easy to understand and put my mind at ease. It was the best 1 hour spent in a long time.

I wanted to convey my experience leading up to and entering into the nursing home and how much easier you all made it for me, especially you Kelcey, with my endless phone calls and your seemingly limitless patience.

I’m sending this email onto you because I wanted you, Jacinta, June and now Heather, Trish, Gaynor, Chloe, Irene, Mary and the other members of staff at Mt Warren Park Nursing Facility whom I’ve met over the last days, to get some idea of how much Mum and I have appreciated the help and patience you’ve shown over the last almost 4 months.

It’s not what I would call, well written, but I wanted to convey my experience leading up to and entering into the nursing home and how much easier you all made it for me, especially you Kelcey, with my endless phone calls and your seemingly limitless patience.

So, again, my sincere gratitude.

Thank you again for your time this morning. It was fantastic to see your passion in supporting families and individuals through the hard decisions in that time of life.

Thank you again for your time this morning. It was fantastic to see your passion in supporting families and individuals through the hard decisions in that time of life.

I enjoy still being able to have my glass of wine with dinner, something that I’ve done my entire adult life, I love that they make it possible.

I enjoy still being able to have my glass of wine with dinner, something that I’ve done my entire adult life, I love that they make it possible.

Before coming into a care place like this, I thought the staff would be like the nurses you see in hospitals. But because of the time they spend with me, they’ve become like my extra family. I look forward and enjoy seeing the staff I know, and get to know the new ones too. We find so much to talk about.

Before coming into a care place like this, I thought the staff would be like the nurses you see in hospitals. But because of the time they spend with me, they’ve become like my extra family. I look forward and enjoy seeing the staff I know, and get to know the new ones too. We find so much to talk about.

The place is so big, but there is always something to do if I want, or I can find a quiet spot to enjoy my time.

The place is so big, but there is always something to do if I want, or I can find a quiet spot to enjoy my time.

My grandkids come to visit and tell me they like the little biscuit packets I save for them. I like still being able to spoil them and watch them smile.

My grandkids come to visit and tell me they like the little biscuit packets I save for them. I like still being able to spoil them and watch them smile.

I smile all the time because the staff not only look after me, but make me feel loved and cared for.

I smile all the time because the staff not only look after me, but make me feel loved and cared for.

When I first walked in I thought I was in the wrong place, it felt more like a hotel than a nursing home. But now I’ve settled in I love how it feels more like my home.

When I first walked in I thought I was in the wrong place, it felt more like a hotel than a nursing home. But now I’ve settled in I love how it feels more like my home.