Our Palm Lake Promise is ‘here we make a difference’.
Our team and their people-first approach is based on reminding ourselves every day – I will make a difference for you, right now.
Our people are passionate and involved, because they believe in what they do, and are surrounded by a culture that values, supports and empowers them to perform at their best.
We are driven by strong values
Supportive mindsetThis value emphasizes the importance of fostering a positive and encouraging atmosphere. This approach is centered on empowering our team, ensuring they feel valued, respected, and equipped to provide the highest standard of care. Our commitment to a supportive mindset not only enhances our team's well-being but also directly translates into exceptional service and care for our residents.
Can do attitudeour 'Can-Do' attitude embodies positivity, resourcefulness, and determination. This approach ensures we meet challenges with solutions, embrace opportunities for improvement, and consistently aim to exceed expectations, fostering an environment of innovation and excellence for both team and residents.
Team with big heartsWe highly value a team with big hearts, emphasizing compassion, empathy, and genuine care in everything we do. This principle guides us to create a nurturing and supportive environment for both our residents and colleagues, where kindness and understanding are at the forefront of our interactions and care.
Growth drivenWe cherish the value of being growth-driven, which involves a continuous pursuit of improvement and learning. This principle guides our commitment to professional development, innovation in care, and adaptability to new challenges. By fostering a culture of growth, we ensure that our team is always evolving, enhancing their skills, and providing the highest quality of care to our residents.
Love and careThe value of love and care is at the heart of our philosophy. This principle is about more than just providing services; it's about nurturing a deep sense of compassion and empathy in every interaction. We believe that by infusing love and care into every aspect of our work, we create a warm, welcoming environment that truly feels like home for our residents, and a fulfilling, rewarding workplace for our staff.
Open mindedWe highly value being open-minded, which involves embracing diversity, considering new ideas, and respecting different perspectives. This approach fosters an inclusive environment where everyone's voice is heard and valued. It encourages innovation and adaptability, ensuring that we are always ready to meet the evolving needs of our residents and staff with understanding and creativity.