Making a difference in Caloundra

Open from November 2022, Caloundra Aged Caring Community is right next door to our spectacular Palm Lake Resort Caloundra Cay. Palm Lake Care Caloundra features luxury suites with patios leading to expansive and beautifully manicured gardens. And of course, the very best 24/7 care and support.

Caloundra is an Additional Services Community. The Additional Services or lifestyle extras, include a variety of meal choices and superior lifestyle options. There is an additional daily charge. 

Our Customer Experience Team will provide further information during your enquiry.

  • Residential Aged Care
  • Palliative Care
  • Dementia Care
  • Respite Care
  • Independent Living Nearby

Residential Aged Care

Family values are the basis of our 24 hour residential care, supported by a full range of services, and a dedicated team of chefs, therapists and activities co-ordinators.

You can Learn more about residential aged care here.

Palliative Care

Palliative Care requires deep and personal understanding, sensitivity and experience. At Palm Lake Care we consider it a privilege to support our residents and their family and friends in this emotionally challenging stage of their care.

You can Learn more about palliative care here.

Dementia Care

Specialist care for memory support is available at Palm Lake Care Caloundra. Our beautiful Aruba Wing is a purpose-designed community to maximise resident’s abilities.

You can Learn more about dementia care here.

Respite Care

Palm Lake Care Caloundra provides the residential respite care in luxury suites with the very best community facilities.

You can Learn more about respite care here.

Palm Lake Resort- Caloundra Cay

Located within a leisurely stroll to our Caring Community, means couples can stay near each other, when only one partner requires care.

You can Learn more about independent living on site here.

Key Features

  • 24 hour nursing care
  • Direct outdoor access
  • Internet access & Direct dial telephone
  • Community bus
  • Library
  • Movie theatre
  • Piano
  • Billiards
  • Café
  • Onsite hair and beauty salon
  • Regular live entertainment
  • Single ensuited rooms with courtyards or balconies

Caloundra Suites

We give you everything you need for a comfortable and dignified stay including space to bring the things you love, to really make this your home.

Each suite features:

  • Private suite with ensuite
  • Furnished patio with direct access to outdoor garden (ground level)
  • Movement and lighting sensors
  • Fully electric king single bed
  • Pressure relieving mattress
  • Armchair
  • Desk and chair
  • Large smart TV
  • Refrigerator
  • WiFi
  • Direct dial telephone (Local & interstate calls are included)
  • Individual control air conditioning
  • Privacy blinds, curtains and plantation shutters
  • Carpet and built-in cabinetry with stone benchtops


We're here for you every step of the way

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No Application Form Required

When you decide to apply to live at a Palm Lake Community, you simply need to contact our Customer Experience Support Team.
They will discuss your individual needs including personal information, details about your health and care needs, legal and financial information.
Palm Lake Care’s focus is ensuring our Communities are the best solution for your ongoing care needs. Our Customer Experience Team will guide you through the enquiry process and advise if we are able to assist you or if other solutions may be more suitable.

Provide supporting documents

To help us understand your care needs in more detail, we will ask you to provide clinical/care documents such as:

GP Health Summary – within the last 30 days and signed by the GP

Hospital Care Summary and medication charts – if a current patient.

Income and Assets Summary from Centrelink – for pensioners OR

Financial Summary from your accountant – for self-funded retirees

Enduring Power of Attorney (EPOA) or QCAT Orders: This confirms the person making decisions on the client’s behalf has the authority to do so.

Admission Suitability Review

Once we have received all the requested information, we commence our review. A member of our clinical team will call either the client or their delegate to discuss care needs.
The Customer Experience Team will keep you updated on progress towards a decision.
It’s important to note that the review process can be complex, we work closely with you to ensure that you feel supported and informed. We understand that this can be a confusing and emotional time, and we strive to make the process as seamless and stress-free as possible.


Organise a Pre-admission

Just like preparing for a hospital admission, out Pre-admission Phase requires you or your representative to ensure important clinical and non-clinical forms have been completed and returned prior to admission date. Our Customer Experience Team will guide you through what is needed and why.
Attendance at a Pre-admission Meeting to ensure all documents have been completed correctly and the clinical team can start preparing for the admission.
It’s all aimed at making sure the admission date is NOT delayed and admission day is smooth and as stress free as possible.

Move in day

On the day of admission, the Palm Lake Caring Community will welcome you to your new home and help you to settle in.
We will show you all the features of your room, introduce you to key people and other residents. Don’t worry- we know you probably won’t remember everything, so its ok to ask questions. Over the next few days, we will show you more areas and get you as involved as you would like to be.
There is lots of information including a Resident Handbook provided in your Welcome Pack.


Maximum accommodation prices shown may not apply to you

Caloundra is an Additional Services Community, providing services or lifestyle extras, including a variety of meal choices and superior lifestyle options. There is an additional daily charge which is payable by everyone.

The Customer Experience Team assist clients, families and health professionals find the right care options.

Our Quoting Tool provides an estimate for fees and charges to assist decision makers with financial options.

We strongly advocate receiving independent expert advice from an Aged Care Financial Advisor.

Our Specialists can provide contact details for Advisors in your area.

We have 3 payment options


A lump sum Refundable Accommodation Deposit (RAD) or Contribution (RAC).
The RAD or RAC is a lump sum payment for accommodation in an aged care home.
This amount is fully refundable when you leave, less any amounts you have agreed to be deducted.


Daily Accommodation Payment (DAP) or Contribution (DAC) (Rental style/non-refundable).
Instead of a lump sum payment, you can choose to pay a daily fee based on the room price.
The DAP is calculated using a government-set interest rate- known as the Maximum Permissible Interest Rate (e.g., 8.15%).


Combination part lump sum (RAD) and part ongoing payments (DAP).
You can choose to pay part of the accommodation cost as a RAD and the rest as a DAP.
This can reduce your daily payments while still providing a refundable amount for the future.

Accommodation Type
Room Price
Slide to calculate
Permanent or Respite
Basic daily fee $61.96
Courtyard Suite
Courtyard Deluxe Suite
Courtyard Premium and Luxury Suites
Balcony Deluxe Suite
Balcony Superior Suite
Balcony Premium Suite
Balcony Luxury Suite

Please pass on our sincere gratitude for making mum as comfortable as possible for taking such good care of her and of course for their devotion and professionalism.

- Chris McGaw

Reflection: Living in Aged Care – A poem by Gisela Walden (91 years young)

- Gisela Walden

Questions? We're here to help