Palm Lake Care Toowoomba is situated next door to our spectacular Toowoomba Palm Lake Resort. We provide the very best 24/7 care and support. It features all ground level, luxury suites with patios leading to expansive and beautifully manicured parklands.
Additional Services
Palm Lake Care offers a luxurious community that enhances resident physical, social, and emotional wellbeing. Residents can enjoy modern amenities, extended meal and beverage offerings, and access to a range of on-site amenities such as a coffee shop, outdoor entertainment area with BBQ, hair and beauty salon, and a movie theatre. Our commitment to providing an enhanced environment is reflected in our additional daily fee, which covers the costs associated with maintaining a high level of care and service.
The Additional Services Fee is payable by everyone, including those assessed as Fully or Partially Supported.
Family values are the basis of our 24 hour residential care, supported by a full range of services, and a dedicated team of chefs, therapists and activities co-ordinators.
You can Learn more about residential aged care here.
Palliative Care
Palliative Care requires deep and personal understanding, sensitivity and experience. At Palm Lake Care we consider it a privilege to support our residents and their family and friends in this emotionally challenging stage of their care.
Palm Lake Communities are located within walking distance to our independent living resorts, Palm Lake Resorts. This means couples can stay near each other, when only one partner requires care.
Key Features
24 hour nursing care
Community BBQ areas
Indoor and outdoor childrens' playground
Lawn bowls green
Raised garden beds for resident gardening
Guest suite
In-house postage service
Choice of freshly cooked meals
Bar - wine and beer included with lunch and dinner and Happy Hour
Laundry service
Internet access & Direct dial telephone
Café & In Room Café Service
Newspaper delivery
Community bus
Library
Movie theatre
Piano
Billiards
Onsite hair and beauty salon
Regular live entertainment
Single ensuited rooms with courtyards or balconies
Lifestyle
Our Lifestyle team get to know each individual so their days can be enriched with companionship, purpose and stimulation. Spontaneous fun is as important as the resident inspired calendar of events they run.
Toowoomba Suites
Spacious 30m2, single rooms with ensuite bathrooms and courtyards, we give you everything you need for a comfortable and dignified stay including space to bring the things you love, to really make this your home.
When you decide you would like to live at a Palm Lake Community, we will ask you to provide information to assist us understand your care needs as well as your financial affordability.
Palm Lake Care’s focus is ensuring our Communities are the best solution for your ongoing care needs. Our Customer Experience Team will guide you through the enquiry process and advise if we are able to assist you or if other solutions may be more suitable.
To help us understand your care needs and financial affordability in more detail, we will ask you to provide the following documents such as:
GP Health Summary – within the last 30 days and signed by the GP
Hospital Care Summary and medication charts – if a current patient.
Income and Assets Summary from Centrelink – for pensioners OR
Financial Summary from your accountant – for self-funded retirees
Enduring Power of Attorney (EPOA) or QCAT Orders: A full copy of the document is required to confirm the person making the decisions on the client’s behalf has the authority to do so.
Admission Suitability Review
Once we have received all the requested information, we commence our review. A member of our clinical team will call either the client or their delegate to discuss care needs.
The Customer Experience Team will keep you updated on progress towards a decision.
It’s important to note that the review process can be complex, we work closely with you to ensure that you feel supported and informed. We understand that this can be a confusing and emotional time, and we strive to make the process as seamless and stress-free as possible.
Prepare for Admission (Pre-admission)
Just like preparing for a hospital admission, out Pre-admission Phase requires you or your representative to ensure important clinical and non-clinical forms have been completed and returned prior to admission date. Our Customer Experience Team will guide you through what is needed and why.
Attendance at a Pre-admission Meeting to ensure all documents have been completed correctly and the clinical team can start preparing for the admission.
It’s all aimed at making sure the admission date is NOT delayed and admission day is smooth and as stress free as possible.
Move in day
On the day of admission, the Palm Lake Caring Community will welcome you to your new home and help you to settle in.
We will show you all the features of your room, introduce you to key people and other residents. Don’t worry- we know you probably won’t remember everything, so its ok to ask questions. Over the next few days, we will show you more areas and get you as involved as you would like to be.
There is lots of information including a Resident Handbook.
Pricing
Maximum prices shown may not apply to you
Some people may only be required to pay the basic daily fee if their assessable assets are below the threshold and their only income is the standard aged pension.
We have 3 payment options
1
A lump sum Refundable Accommodation Deposit (RAD) or Contribution (RAC).
The RAD or RAC is a lump sum payment for accommodation in an aged care home.
This amount is fully refundable when you leave, less any amounts you have agreed to be deducted.
2
Daily Accommodation Payment (DAP) or Contribution (DAC) (Rental style/non-refundable).
Instead of a lump sum payment, you can choose to pay a daily fee based on the room price.
The DAP is calculated using a government-set interest rate- known as the Maximum Permissible Interest Rate (e.g., 8.15%).
3
Combination part lump sum (RAD) and part ongoing payments (DAP).
You can choose to pay part of the accommodation cost as a RAD and the rest as a DAP.
This can reduce your daily payments while still providing a refundable amount for the future.
Accommodation Type
Room Price
Slide to calculate
RAD
DAP
Permanent or Respite
Basic Daily Care Fee as at 20 Sept 2024- $63.57
Deluxe Suite
$726,000
RAD $363,000
DAP $61.40
Superior Suite
$778,000
RAD $389,000
DAP $61.40
Reflection: Living in Aged Care – A poem by Gisela Walden (91 years young)
- Gisela Walden
I am so impressed with not only the facility but the staff. They are friendly, welcoming, knowledgeable and make Mum feel very special.
- Peter
Palm Lake Care is the gold standard of what aged care in the modern era should be. Having Mum in Palm Lake Care allowed me to create some lasting joyous memories.
- Colleen Gander
I would like to thank the staff on Dorothy’s behalf for their caring, pleasant and friendly nature displayed at all times and i am sure this has contributed to Dorothy’s smooth transition into the aged care environment.
- Bob Young
A very nice, pleasant and happy place to reside. Happy staff, happy residents and the food is great, just like home. Keep up the good work, big thanks to all the staff.