We want you to feel at home and our team gently encourages a supportive and family focused environment.
Our private suites with ensuites are generously sized to accommodate couples or singles. They come fully furnished to ensure a comfortable stay and spacious enough to personalise with treasured belongings that make it a home such as your favorite chair, pictures and memorabilia.
Three key documents required to commence your enquiry are:
Aged Care Assessment
Confirms government subsidies toward approved care. You will need to provide the Referral Codes for Residential Permanent or Residential Respite Care. The numbers usually start with a 1- or 2-. Contact My Aged Care 1800 200 422 to arrange an assessment if this hasn’t been done yet. The waiting period for an assessment can be between 6-8 weeks.
Enduring Power of Attorney (EPOA)
Confirms the decision-making authority.
We need to sight the original (for copying) or receive a certified copy, to retain on file. If you don’t have an EPOA- let us know so we can provide information to assist you
If you are ready to apply, please click on Learn More.
Understanding the Fees & charges
The Customer Experience Team assist clients, families and health professionals find the right care options. Our Quoting Tool provides an estimate for fees and charges to assist decision makers with financial options.
We strongly advocate receiving independent expert advice from an Aged Care Financial Advisor.
Our Specialists can provide contact details for Advisors in your area.
We know it can be ‘little things’ that make a big difference.
24 hour residential care
24 hour residential care is provided by a range of clinical and care professionals. These may include visiting doctors, dentists, audiologists and allied health specialists such as occupational therapists, physiotherapists, speech pathologists plus Palm Lake Care round the clock registered nurses, enrolled nurses and personal carers.
Our chefs, cooks and food service teams, housekeeping and maintenance crews make important contributions to the home environment being one we can all be proud of. Our Lifestyle team uncover interests and encourage interaction, social engagement, friendships and fun.
A positive difference to every resident every day
Our PLC promise is to make a positive difference to every resident every day, by providing the best individual care and support we can. We focus on health and lifestyle and passionately promote a food conscious culture.
Residents are provided with nutritious meals prepared on-site everyday by our chefs, In addition to the importance of good nutrition, we understand the importance of social interaction around a shared meal experience, though we are quick to nurture with a quiet meal in the privacy of your own space, or give comfort by supporting a tradition of eating in front of a favourite TV show with a little company.
Our residents feel heard
It is important to us that our residents feel listened to and treated with dignity and that we work collaboratively to learn their likes and dislikes.
You and your family can rest assured that your choices will be respected with true person-centred care that places the resident at the centre of all decisions.
Family values are the basis of our 24 hour residential care, supported by a full range of services, and a dedicated team of chefs, therapists and activities co-ordinators.
You can Learn more about Residential aged care here.
Palliative Care requires deep and personal understanding, sensitivity and experience. At Palm Lake Care we consider it a privilege to support our residents and their family and friends in this emotionally challenging stage of their care.