Sharing your thoughts

Whether it’s a suggestion for improvement or praise for our team, your input helps us enhance your experience and ensures we continue providing the best possible care. Learn how to share your thoughts effectively and make your voice heard.

How can I give feedback? You can give feedback in several ways:

• Speak directly to any of our staff members.
• Fill out a written feedback form.
• Provide feedback during resident meetings.
• Ask a family member or friend to share your feedback on your behalf.
• Send an email with your suggestions or concerns.

What about if I don’t feel comfortable going to the manager onsite? Palm Lake Care encourages you to speak to management onsite in the first instance, as this is the direct avenue for ensuring a timely response to concerns. You can always contact Palm Lake Care’s Central Support Office at PLCQuality@palmlake.com.au

What kind of feedback can I give? You can share any kind of feedback, whether it’s a suggestion for improvement, a concern you have, or praise for something you appreciate.

Why is my feedback important? Your feedback is crucial because it helps us understand what we are doing well and where we can improve. It ensures that we can provide you with the best possible care and make your stay here more comfortable and enjoyable.

Will my feedback be taken seriously? Absolutely. Every piece of feedback is reviewed by our management team and taken seriously. We strive to make improvements based on your suggestions and ensure that your concerns are addressed promptly.

Can I give feedback anonymously? Yes, you can choose to give feedback anonymously. If you feel more comfortable, you can drop your feedback in the suggestion box without including your name. We value all feedback, whether it’s anonymous or not.

By sharing your thoughts and suggestions, you help us create a better community for everyone at Palm Lake Care. Thank you for taking the time to provide your valuable feedback.