Palm Lake Care Bargara is the Bundaberg region’s most modern and premier aged caring community. As a family owned and operated business, we take great pride in providing reliable, high-quality, safe and secure residential aged care.
The moment you set foot in our ground level premises, you will see and feel the difference. Palm Lake Care Bargara features loads of space and natural light. Private suites are spacious enough for couples to personalise or available for single occupancy regardless of budget. With Palm Lake Resort’s independent living community right next door, families and partners can remain connected even if their needs are different, and move between our two vibrant communities. There are no strict visiting hours – this is home.
Introducing Additional Services
Residents can enjoy modern amenities, extended meal and beverage offerings, and access to a range of on-site amenities such as hair and beauty salons, Silver Memories direct to their TV, a bus for community outings , outdoor bowling green and a movie theatre. Our commitment to providing an enhanced environment is reflected in our additional daily fee, which covers the costs associated with maintaining this level of care and service.
The Additional Services Fee is payable by everyone including those assessed as fully or partially supported.
Family values are the basis of our 24 hour residential care, supported by a full range of services, and a dedicated team of chefs, therapists and activities co-ordinators.
You can Learn more about residential aged care here.
Palliative Care
Palliative Care requires deep and personal understanding, sensitivity and experience. At Palm Lake Care we consider it a privilege to support our residents and their family and friends in this emotionally challenging stage of their care.
Located within a leisurely stroll to our Caring Community, means couples can stay near each other, when only one partner requires care.
Key Features
24 hour nursing care
Communal BBQ areas
Raised garden beds for resident gardening
In-house postage service
Choice of freshly cooked meals
Bar – wine and beer included with lunch and dinner and Happy Hour
Laundry service
Internet access & Direct dial telephone
Community bus
Library
Movie theatre
Piano
Billiards
Café & in room café service
Onsite hair and beauty salon
Regular live entertainment
Single ensuited rooms with courtyards
Memory Support
Wisteria is a private and safe area at Bargara specially designed for dementia sufferers who may have wandering tendencies. Movement is encouraged, giving residents freedom throughout their private suites, communal lounges, dining areas and dedicated gardens. Dementia can take many different forms, and our specialist team of dementia trained experts understand how to support and focus on what people can do, rather than what they can’t, through empowerment, socialisation and interaction.
Bargara Suites
Spacious 30m2, single rooms with ensuite bathrooms and courtyards, all our suites have been carefully designed to allow each resident to have direct outdoor garden access and fresh air. Most days you will find residents happily enjoying a little sun and the beachside breezes. Fully electric beds are also a feature of our caring community, ensuring a good night’s sleep by letting a carer quietly reposition a sleeping resident without disturbing them.
When you decide to apply to live at a Palm Lake Community, you simply need to contact our Customer Experience Support Team.
They will discuss your individual needs including personal information, details about your health and care needs, legal and financial information.
Palm Lake Care’s focus is ensuring our Communities are the best solution for your ongoing care needs. Our Customer Experience Team will guide you through the enquiry process and advise if we are able to assist you or if other solutions may be more suitable.
Provide supporting documents
To help us understand your care needs in more detail, we will ask you to provide clinical/care documents such as:
GP Health Summary – within the last 30 days and signed by the GP
Hospital Care Summary and medication charts – if a current patient.
Income and Assets Summary from Centrelink – for pensioners OR
Financial Summary from your accountant – for self-funded retirees
Enduring Power of Attorney (EPOA) or QCAT Orders: This confirms the person making decisions on the client’s behalf has the authority to do so.
Admission Suitability Review
Once we have all the necessary documents, we commence our review. A member of our clinical team will call either the client or their delegate to discuss care needs.
The Customer Experience Team will keep you updated on progress towards a decision.
It’s important to note that the admission suitability review process can be complex, we work closely with you to ensure that you feel supported and informed. We understand that this can be a complex and emotional time, and we strive to make the process as seamless and stress-free as possible.
Organise a Pre-admission
Just like preparing for a hospital admission, out Pre-admission Phase requires you or your representative to ensure important clinical and non-clinical forms have been completed and returned prior to admission date. Our Customer Experience Team will guide you through what is needed and why.
Attendance at a Pre-admission Meeting to ensure all documents have been completed correctly and the clinical team can start preparing for the admission.
It’s all aimed at making sure the admission date is NOT delayed and admission day is smooth and as stress free as possible.
Move in day
On the day of admission, the Palm Lake Caring Community will welcome you to your new home and help you to settle in.
We will show you all the features of your room, introduce you to key people and other residents. Don’t worry- we know you probably won’t remember everything, so its ok to ask questions. Over the next few days, we will show you more areas and get you as involved as you would like to be.
There is lots of information including a Resident Handbook provided in your Welcome Pack.
Pricing
Maximum prices shown may not apply to you
Some people may only be required to pay the basic daily fee if their assessable assets are below the threshold and their only income is the standard aged pension.
Understanding the fees and charges associated with aged care is made easier by the knowledgeable Palm Lake Care Customer Experience Team, who will explain them in a simple yet comprehensive manner using our Quoting Tool.
You will also receive a current Pricing Guide.
We have 4 payment options
1
A lump sum Refundable Accommodation Deposit (RAD) or Contribution (RAC).
The RAD or RAC is a lump sum payment for accommodation in an aged care home.
This amount is fully refundable when you leave, less any amounts you have agreed to be deducted.
2
Daily Accommodation Payment (DAP) or Contribution (DAC) (Rental style/non-refundable).
Instead of a lump sum payment, you can choose to pay a daily fee based on the room price.
The DAP is calculated using a government-set interest rate- known as the Maximum Permissible Interest Rate.
3
Combination part lump sum (RAD) and part ongoing payments (DAP).
You can choose to pay part of the accommodation cost as a RAD and the rest as a DAP.
This can reduce your daily payments while still providing a refundable amount for the future.
4
Contact us for more payment options.
Accommodation Type
Room Price
Slide to calculate
RAD
DAP
Permanent or Respite
Basic Daily Care Fee as at 20 Sept 2024- $63.57
Deluxe Suite
$674,000
RAD $337,000
DAP $61.40
Superior Suite
$778,000
RAD $389,000
DAP $61.40
I just want to thank each and every one of your staff for the love and care you have shown Mum and myself and my family during this year.
- Lorraine Keen
What wonderful staff you have. Every day I am so grateful that mum was accepted into your care.
- Lorraine, Shirley Hurley’s daughter
We are very grateful for everything that we received, and we feel that the people of Bundaberg need to know that there is excellent elderly care available.