Palm Lake Care Toowoomba

No Application Form Required

When you decide you would like to live at a Palm Lake Community, we will ask you to provide information to assist us understand your care needs as well as your financial affordability.
Palm Lake Care’s focus is ensuring our Communities are the best solution for your ongoing care needs. Our Customer Experience Team will guide you through the enquiry process and advise if we are able to assist you or if other solutions may be more suitable.

For more information visit our Get Started page.

Provide supporting documents

To help us understand your care needs and financial affordability in more detail, we will ask you to provide the following documents such as:

GP Health Summary – within the last 30 days and signed by the GP

Hospital Care Summary and medication charts – if a current patient.

Income and Assets Summary from Centrelink – for pensioners OR

Financial Summary from your accountant – for self-funded retirees

Enduring Power of Attorney (EPOA) or QCAT Orders: A full copy of the document is required to confirm the person making the decisions on the client’s behalf has the authority to do so.

Admission Suitability Review

Once we have received all the requested information, we commence our review. A member of our clinical team will call either the client or their delegate to discuss care needs.
The Customer Experience Team will keep you updated on progress towards a decision.
It’s important to note that the review process can be complex, we work closely with you to ensure that you feel supported and informed. We understand that this can be a confusing and emotional time, and we strive to make the process as seamless and stress-free as possible.

Prepare for Admission (Pre-admission)

Just like preparing for a hospital admission, out Pre-admission Phase requires you or your representative to ensure important clinical and non-clinical forms have been completed and returned prior to admission date. Our Customer Experience Team will guide you through what is needed and why.
Attendance at a Pre-admission Meeting to ensure all documents have been completed correctly and the clinical team can start preparing for the admission.
It’s all aimed at making sure the admission date is NOT delayed and admission day is smooth and as stress free as possible.

Move in day

On the day of admission, the Palm Lake Caring Community will welcome you to your new home and help you to settle in.
We will show you all the features of your room, introduce you to key people and other residents. Don’t worry- we know you probably won’t remember everything, so its ok to ask questions. Over the next few days, we will show you more areas and get you as involved as you would like to be.
There is lots of information including a Resident Handbook.