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Tony McKenzie

Service Manager, Toowoomba

Just the man for the job

With 15 years of experience in the aged care sector and an intimate knowledge of the Toowoomba community, we couldn’t think of a more qualified service manager to pioneer the new Palm Lake Care Toowoomba than Tony McKenzie.

Tony McKenzie knows the South-West Queensland aged care industry like the back of his hand. Having worked in the Darling Downs region for more than a decade, including further afield in Kingaroy and beyond, he has experienced it all – from cutting his teeth in community services to his current field of expertise in residential aged care.
“I was born and bred in Toowoomba – my whole family is here, and we’re all very much involved in the community,” says Tony. “Over my years working in aged care here, I was always aware of the Palm Lake name. Palm Lake Resort is particularly significant here in Toowoomba for its excellent reputation so, needless to say, when I heard they were introducing an aged care branch, it piqued my interest.”

Since being appointed as the service manager of the upcoming Palm Lake Care Toowoomba, Tony has already spent more than a month so far immersed in life at our other locations – specifically, Palm Lake Care Bargara, Beachmere and Bethania.

His extensive career in aged care means Tony is already well acquainted with a number of experienced staff members within Palm Lake Care’s ranks, though seeing how each location operates from within has been eye-opening for him.

“I have been able to reconnect with managers I knew before and have seen first-hand how resident-focused the staff are here, particularly through the turbulence of the last few months,” says Tony. “Their commitment to the residents is evident, and all of the teams work tirelessly to maintain the high standard of care no matter what comes their way.”
Tony believes it’s the job of a Service Manager to make sure everyone is happy; ensuring staff are excited to come to work each and every day, that residents feel supported and cared for and that their families feel confident in their choice. He is particularly excited to make his mark on a brand-new site, and his love for people and community reflects Palm Lake Group’s overarching vision.

“The new-site factor was a huge drawcard for me, as it means I can lay a strong foundation that emphasises community,” says Tony. “The build itself has been designed to bring people together, with a number of communal spaces for residents to enjoy. My initial focus will be on making sure everyone feels welcome and creating that warmth, which I think is one of my strengths.”

Tony says he feels honoured to be an integral part of the Palm Lake Group name he has long admired in Toowoomba, and is proud to expand upon the Group’s offering in the region.
“Having Palm Lake Resort Toowoomba right next door is a brilliant idea – reflective of all the stages of life,” says Tony. “Offering this kind of care, which allows couples to stay together and families to have peace of mind, is the way of the future.

“I’m excited to be part of the next chapter of the Palm Lake Group’s story.”

To see if there are any vacancies or career opportunities available at Toowoomba, follow the links below.