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Our Philosophy

The success of Palm Lake Care pivots on caring for our residents. Our residents and our people are our most important assets. When we do our work with passion, they are our strongest advocates.

Listening to our residents

Every Palm Lake Care resident is undergoing a journey unique to them, and are worthy of our help, understanding and compassion. And to be heard. Their families and friends are just as important, and our role is to support and include them in creating a familiar, stable home-like environment.

Our Values

We make a positive difference in resident’s lives. We are enthusiastic about our work and are passionate about Palm Lake Care. How we treat people conveys everything about us as a company and you as an individual. We believe that all people deserve respect. We strive to ensure that our residents and their families genuinely feel that choosing Palm Lake Care was an outstanding lifestyle decision.

Our Three Pillars

Our residents

This is their home. We respect their privacy, dignity and independence. Our first concern always is creating a better life for each resident.

Our people

We value and celebrate people who care, take ownership and want to make a difference.

Our organisation

We continually innovate to provide better care and quality of life, whilst operating sustainably and ethically, today and tomorrow.