At Palm Lake Care, the foundation of our philosophy is true person-centred care, ensuring our residents and their families have a voice and say in their care planning and options.
Listening to our residents
Every Palm Lake Care resident is undergoing a journey unique to them, and are worthy of our help, understanding and compassion. And to be heard. Their families and friends are just as important, and our role is to support and include them in creating a familiar, stable home-like environment.
The dignity and care of our residents is our greatest commitment. They deserve our respect, friendship and recognition of their needs, as well as their independence, and we promise to provide the best care available. Every person and family has a story, and a journey. We are grateful that they have allowed us to be part of it.
We respect. We are passionate.
We make a positive difference.
Everything we do reflects our commitment and our humanity, as individuals and as a team.
Our Three Pillars
This is their home. We respect their privacy, dignity and independence. Our first concern always is creating a better life for our residents.
We value and celebrate people who care, take ownership and want to make a difference.
We continually innovate to provide better care and quality of life, whilst operating sustainably and ethically, today and tomorrow.