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Our Philosophy

At Palm Lake Care, the foundation of our philosophy is true person-centred care, ensuring our residents and their families have a voice and say in their care planning and options.

Kevin Landles – General Manager

Listening to our residents

Every Palm Lake Care resident is undergoing a journey unique to them, and are worthy of our help, understanding and compassion. And to be heard. Their families and friends are just as important, and our role is to support and include them in creating a familiar, stable home-like environment.

Our Promise

The dignity and care of our residents is our greatest commitment. They deserve our respect, friendship and recognition of their needs, as well as their independence, and we promise to provide the best care available. Every person and family has a story, and a journey. We are grateful that they have allowed us to be part of it.

Our Values

We respect. We are passionate.
We make a positive difference.

Everything we do reflects our commitment and our humanity, as individuals and as a team.

Our Three Pillars

Our residents

This is their home. We respect their privacy, dignity and independence. Our first concern always is creating a better life for our residents.

Our people

We value and celebrate people who care, take ownership and want to make a difference.

Our organisation

We continually innovate to provide better care and quality of life, whilst operating sustainably and ethically, today and tomorrow.