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Latest COVID-19 News

Updated: January 10, 2022

Preferred visiting hours 9am to 5pm daily

How you help keep everyone safe

The Australian Government introduced a requirement for visitors to show evidence of current double COVID vaccinations with boosters recommended as soon as possible and wear a mask, in addition to social distancing and COVID-19 screening. The Government also supports additional measures for individual communities should we feel the need.

At Palm Lake Caring Communities we believe being with loved ones is important, and we build wide corridors and plenty of direct access to beautiful outdoor spaces to enjoy. Every resident deserves to feel safe in their home and some can feel quite nervous, so please observe the following.

  • Please enter through our reception and allow time for temperature checking and screening questions
  • Present proof of current COVID vaccination and wear a mask (supplied)
  • Visit in a private suite or our beautiful outdoor areas leaving dining rooms for residents only
  • Wash your hands regularly
  • Practice social distancing by maintaining a distance of minimally 1.5m from every person
  • Leave communal spaces for residents by visiting in private suite or outdoors
  • Set up a system for information to be shared as EPOA first contact receive updates
  • Consider how you can reduce traffic flow amongst our vulnerable Communities

Reschedule your visit if you or someone close to you

  • has been unwell or is awaiting a COVID-19 test result, or has a fever of 37.5 or higher
  • has returned from overseas or area of concern or community transmission in the last 14 days

Other ways to stay in touch

More information

Please refer to the following Queensland Government pages for more information.

Protecting our communities.

At family owned Palm Lake Care we understand how important it is to see the ones you love while trying to balance the safety of all our people. While some care providers have gone into total lock down, here is our thinking.

People still need nursing care so we continue with new admissions where we can. This is our residents’ home, and where possible we want them to enjoy the same freedom of movement you have walking around your home between bedroom to dining, living, lounge and outdoor areas. But this requires limiting visitor movements.

PLEASE support us. It is a temporary but dynamic situation without a timeline and every one of us can do our bit to keep our elders and their caregivers safe.

  • Visiting Arrangements

    The Australian Government recognises aged care providers are experienced managers of infection control, but have introduced new measures we must take. The Government also supports additional measures should we feel they are needed in individual communities.

    • Please visit within the resident’s private suite or our beautiful outdoor areas
    • Limit visits to a maximum of two people please, but stay as long as you like during visiting hours of 9am to 5pm everyday
    • Visitors must practice social distancing by maintaining a distance of minimally 1.5m from every person
    • Children under 16 are welcome. The Australian Government requires everyone to present proof of current flu vaccination
    • Please enter through our reception and allow time for temperature checking and screening questions
  • Restrictions on Entry

    Please support our people who have to ask these questions of everyone, every visit.
    Please understand you cannot enter if:

    • You have returned from overseas in the last 14 days or a COVID-19 hotspot
    • You have been in contact with a confirmed case of COVID-19 in the last 14 days
    • You have symptoms of acute respiratory infection such as cough, sore throat, runny nose, shortness of breath or fever of 37.5 degrees or higher, or you do not comply with a temperature check prior to entry
    • Effective 30 May 2021, access is restricted to anyone who cannot present evidence of a current vaccination against influenza
  • Change to Resident Outings

    The Australian and Queensland Governments ask anyone over 70 years of age to take extra precautions and limit movement. They ask particular care be taken by residents in any aged caring community, reducing the possibility of returning with anything contagious.

    Having private suites with direct access to outdoors, wide corridors, and spacious communal areas in Palm Lake Care communities is a huge advantage with social distancing and effective infection control. If however we identified a potential risk we are obligated to immediately increase measures including a period of isolation. We appreciate you entrust us with the care of loved ones and we will do our best to keep everyone well while understanding the importance of family, friends and fun.

  • Safety Measures

    Hand washing stations and reminders have been increased, staff education has been increased, visitor monitoring and education has been increased, all non essential visitors have been cancelled, communal spaces are not open to non residents (visitors). Cleaners are increasing deep clean in every area.

    • Stringent hand washing and the use of hand sanitiser upon entry and prior to exiting is essential
    • Community entrances have been secured and pin codes changed. This is to allow effective monitoring and evaluation of all visitors
    • Visiting hours have been limited to 9:00am to 5:00pm seven days a week however further restrictions may apply as deemed necessary.
    • Call 1800 246 677 for the latest information.
  • Company and the human touch

    We know it is hard to have fewer visits but our Lifestyle teams and caregivers are sensitive to the situation and will work hard to provide companionship. As much as possible, we adapt to smaller groups with greater frequency for the activities everyone loves and are open to new ideas to help people stay in touch.

  • Staying connected

    Remember, each resident at Palm Lake Care has a direct dial phone line to their private suite. We have added virtual entertainment to our repertoire to ensure continued musical and other forms of entertainment and connection. You can “Message a resident” from our website and we always have someone able to help residents skype and face time with families and telehealth appointments.

    You can help us bring joy by sharing your stories and ideas on staying in touch via caresolutions@palmlake.com.au. We welcome your ideas.

    Every day our care workers leave their home and their family to care for someone else’s. Help to keep spirits high with long hours and difficult conditions by sending a message of support or report an act of kindness you witnessed. “Thank a care worker” through our facebook page or website here.

Assessors praise our Covid-19 practices

The Australian Government has specialist assessors who recently audited and provided feedback specifically in relation to our infection control practices and COVID-19 preparedness. They visited Palm Lake Care Communities at Bethania and Memory Lanes, Mt Warren Park and Deception Bay.

Feedback from assessors reported each Community is ‘doing a great job’. We demonstrated a good understanding and have our ‘finger on the pulse’. The Assessors stated our measures are good and effective, they found care giver knowledge on the floor was good, communication was frequent and informative. They observed our policies being practiced and praised our overall governance. They were impressed with our uptake of resident and personnel influenza vaccination rates and that our staff education was on track.

The Assessors had no recommendations for improvement or found any areas of concern in relation to our preparedness for COVID-19.