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COVID-19
Protecting our communities.

At family owned Palm Lake Care we understand how important it is to see the ones you love while trying to balance the safety of all our people. While some care providers have gone into total lock down, here is our thinking.

People still need nursing care so we continue with new admissions where we can. This is our residents’ home, and where possible we want them to enjoy the same freedom of movement you have walking around your home between bedroom to dining, living, lounge and outdoor areas. But this requires limiting visitor movements.

PLEASE support us. It is a temporary but dynamic situation without a timeline and every one of us can do our bit to keep our elders and their caregivers safe.

  • Visiting Arrangements

    The Australian Government recognises aged care providers are experienced managers of infection control, but have introduced new measures we must take. The Government also supports additional measures should we feel they are needed in individual communities.

    • Please visit within the resident’s private suite or our beautiful outdoor areas
    • Limit visits to a maximum of two people please, but stay as long as you like during visiting hours of 9am to 5pm everyday
    • Visitors must practice social distancing by maintaining a distance of minimally 1.5m from every person
    • Children under 16 are welcome. The Australian Government requires everyone to present proof of current flu vaccination
    • Please enter through our reception and allow time for temperature checking and screening questions
  • Restrictions on Entry

    Please support our people who have to ask these questions of everyone, every visit.
    Please understand you cannot enter if:

    • You have returned from overseas in the last 14 days or a COVID-19 hotspot
    • You have been in contact with a confirmed case of COVID-19 in the last 14 days
    • You have symptoms of acute respiratory infection such as cough, sore throat, runny nose, shortness of breath or fever of 37.5 degrees or higher, or you do not comply with a temperature check prior to entry
    • Effective 1 May 2020, access is restricted to anyone who cannot present evidence of a current vaccination against influenza
  • Change to Resident Outings

    The Australian and Queensland Governments ask anyone over 70 years of age to take extra precautions and limit movement. They ask particular care be taken by residents in any aged caring community, reducing the possibility of returning with anything contagious.

    Residents are able to leave the community for a range of reasons including exercise, family gatherings of up to 20 people with social distancing, medical appointments or other residential aged care community visit, or attend a funeral.

    Residents who are also family members such as couples, siblings or close friends in care, can leave the community together. However we have to wait a little longer for our much loved group bus trips. If you leave your community we will give you a mask and ask you to complete a form giving us the detail of your plans. This is to assist contact tracing in the event we later learned that you were possibly exposed to risk.

    Please understand it is still too early for overnight and longer trips away for residents, but Governments continue to review their regulations and we will keep you informed of changes or you can double check by calling your community.

    Having private suites with direct access to outdoors, wide corridors, and spacious communal areas in Palm Lake Care communities is a huge advantage with social distancing and effective infection control. If however we identified a potential risk we are obligated to immediately increase measures including a period of isolation. We appreciate you entrust us with the care of loved ones and we will do our best to keep everyone well while understanding the importance of family, friends and fun.

  • Safety Measures

    Hand washing stations and reminders have been increased, staff education has been increased, visitor monitoring and education has been increased, all non essential visitors have been cancelled, communal spaces are not open to non residents (visitors). Cleaners are increasing deep clean in every area.

    • Stringent hand washing and the use of hand sanitiser upon entry and prior to exiting is essential
    • Community entrances have been secured and pin codes changed. This is to allow effective monitoring and evaluation of all visitors
    • Visiting hours have been limited to 9:00am to 5:00pm seven days a week however further restrictions may apply as deemed necessary.
    • Call 1800 246 677 for the latest information.
  • Company and the human touch

    We know it is hard to have fewer visits but our Lifestyle teams and caregivers are sensitive to the situation and will work hard to provide companionship. As much as possible, we adapt to smaller groups with greater frequency for the activities everyone loves and are open to new ideas to help people stay in touch.

  • Staying connected

    Remember, each resident at Palm Lake Care has a direct dial phone line to their private suite. We are looking at ways we can continue our musical and other forms of entertainment and connection. We are partnering with schools for a pen pal program, introducing “Message a resident” to our website, skype and face time with families and telehealth appointments are already underway. ‘The Daily Mail’ delivered each morning will share resident stories, puzzles, quizzes and jokes. We hope sharing a kindness witnessed will become a regular feature that encourages contributions and helps keep spirits high.

    “Thank a care worker” through our facebook page or website here. With literally hundreds of care workers every day we always have a contingency plan for a number of people unable to turn up for a rostered shift. Since the COVID-19 outbreak our absenteeism has reduced to below normal levels which is an enormous testament to the dedication of our caregivers and support personnel. Every day our care workers leave their home and their family to care for someone else’s. Help to keep spirits high with long hours and difficult conditions by sending a message of support or report an act of kindness you witnessed.

    You can help us bring joy by sharing your stories and ideas on staying in touch via caresolutions@palmlake.com.au. We welcome your ideas.

  • Admissions

    There is no longer a Government mandated requirement for newly admitted residents to spend a period in self-isolation. If however any symptoms of possibly being unwell with a communicable illness emerge, then additional precautions including self-isolation may of course be introduced. We complete multiple well-being checks daily, and by asking visitors to restrict their movements to their loved one’s private suite and outdoors, residents can move freely through their home with plenty of room for social distancing in every Palm Lake Aged Caring Community.

Assessors praise our Covid-19 practices

The Australian Government has specialist assessors who recently audited and provided feedback specifically in relation to our infection control practices and COVID-19 preparedness. They visited Palm Lake Care Communities at Bethania and Memory Lanes, Mt Warren Park and Deception Bay.

Feedback from assessors reported each Community is ‘doing a great job’. We demonstrated a good understanding and have our ‘finger on the pulse’. The Assessors stated our measures are good and effective, they found care giver knowledge on the floor was good, communication was frequent and informative. They observed our policies being practiced and praised our overall governance. They were impressed with our uptake of resident and personnel influenza vaccination rates and that our staff education was on track.

The Assessors had no recommendations for improvement or found any areas of concern in relation to our preparedness for COVID-19.